As anyone who knows me knows, it is easy for me to put my foot in my mouth metaphorically, but flexibility comes from an openness to experience. I am learning that my employment is more about what I am “willing” to do than what I am “able” to do. Which is a very good thing, because a librarian must be able to sense the needs of individual patrons. Linking cause and effect, I have learned that my smile and greeting invite questions that patrons may feel insecure about asking. There is always the child who wants a specific book that he or she has been exposed to in school or in a peer setting. Then again, there is that octogenarian who simply has never used a computer, but wants to order something from costco.com. Each has a specific need and I am there to patiently and completely help. Building trust is the first basis for successful librarianship. I want each patron to have a positive experience from a reliable institution. It is this “trust vs. mistrust” psychosocial theory promoted by E. Erikson (1902-1994) that convinces me that my interactions will create a strong belief that the world is a good place for both myself and my patron. These initial interactions are critical to the development of a autonomous library user. There is no place in public service for mistrust. I trust my patrons to respect the library and its shared resources and my patrons trust me to deliver those resources to the best of my ability.